My card shows a pending transaction?

If your card shows pending, it should disappear within 3-5 days depending on your bank. If you see multiple pending transactions, it's typically because of an incorrect billing address
If  a pending/authorization charge from Cool Vape appears, its because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through and to confirm the card is valid. This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is cancelled and does not ship, the hold will automatically expire in accordance to the timeframe set by your financial institution and no action is required on your part.  The hold should be released within 3 to 5 business days. For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders.
For additional questions, please contact your financial institution or card provider.