Return Policy

Shipping & Returns

You may return UNOPENED and UNUSED items for a refund with a 20% restocking fee within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. You may not return e-juice, liquid products, opened cartridges, or DIY ingredients for hygienic reasons and therefore it is NON REFUNDABLE.

Ecigarettes are consumable products just like real cigarettes. Continuing to use the ecig will require replacing atomizers, batteries, and e-liquids, just as if you were smoking real cigarettes. Most users save about 50% when compared to traditional cigarette smoking.

Atomizers: Atomizers require replacement depending on how much you use your e-cigarette. The average user will go through 3-7 atomizers per month. Atomizers are only replaced if dead on arrival. Please let us know within 48 hours of getting your package if any of your atomizers are not working. The way your atomizer tastes is out of our control, therefore, any complaints related to taste are not warranted.

Cartomizers: Cartomizers have a DOA warranty ONLY. If within 48 hours your cartomizer stop working, we will replace your item. This is based on using your cartomizer on a 3.7 volt system.

If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $5 to ship the product to you, we will deduct $5 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.